How to Make and Cancel an Appointment

PLEASE NOTE - DUE TO COVID-19 WE ARE NOT SEEING ROUTINE FACE TO FACE GP APPOINTMENTS.   If you need medical advice please use eConsult, if you do not have internet access and/or the NHS app please call the surgery to book a GP or ANP telephone appointment.  The GPs clinically assess if they need to see a patient face to face, and if they do wish to see you they will either book you in direct or will ask reception/admin to book you a GP face to face appointment.


Consult online with West End Surgery doctors. 
As well as medical advice, you can use eConsult for:

| Fit notes  |  GP letters  |  Medical reports  |  Medication reviews  |  Test results |

It may not be necessary for you to attend for an appointment.  You can submit an e-consultation via the link on the home page.  You can submit details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted.   

We will ask that you contact the surgery on the day you need to see a Doctor or Nurse Practitioner and we will endeavour to give you an appointment time to either be seen, or talk to a Doctor or Nurse Practitioner on the phone.




Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



We offer a range of appointments ‘book on the day’, 24-48 hours in advance, and online- including some practice nurse and HCA appointments (but these are limited). 

Please contact the surgery on the morning, as soon as possible after 8:00am.

We try to ensure you see the doctor of your choice.

Please note that all our doctors work part-time.

Please contact the surgery on the morning, as soon as possible after 08:00am.  If we have no available appointments that day we will add you to the GP Triage list. We try to ensure you see the doctor of your choice.  

What can I book online?

  • GP appointments
  • Blood pressure checks (HCA)
  • Phlebotomy (HCA)
  • Cervical smear test (practice nurse)
  • Asthma review (practice nurse)
  • COPD review (practice nurse)

For the nurse online appointments you must have received an invitation letter


GP Rotas

Appointments can be made in advance online, by telephone or in person.

  • Dr Olivia Rodrigues (part time)
    Monday, Tuesday, Wednesday, Friday
  • Dr Susan Smallwood (part time)
    Monday, Wednesday, Thursday, Friday
  • Dr Emma Hilton (part time)
    Monday, Tuesday, Thursday, Friday (on rota)
  • Dr Emily Lee (part time)
    Tuesday, Wednesday, Thursday, Friday
  • Dr Hina Bokhiria (part time- covering Dr Fernandes maternity leave)
    Wednesday, Thursday, Friday

Practice Nurses / HealthCare Assistants (HCAs)

The practice nurses deal with all minor ailments and can give advice that does not require a doctor.  She is also available for family planning, advice for contraception, smear, travel vaccines etc.

The Healthcare Assistants deal with phlebotomy, ECGs, blood pressure checks, NHS Health Checks, and hearing checks.

Specific practice nurse / HCA appointments can now be booked online:

Cervical smear, COPD reviews, Asthma reviews, blood pressure checks, and phlebotomy.

For phlebotomy appointments you must have a blood test form.

You must have received an invitation to book online for COPD/Asthma reviews and/or cervical screening

Blood Tests

A phlebotomist is available at the surgery on Mondays, Tuesdays, Wednesdays, Thursdays  from 08:00 – 15:00pm and Fridays 08.00 - 2:00pm for blood tests, by appointment. There is a walk-in clinic starting at 8am on Tuesday mornings. You can also now have your blood test at Southampton a General Hospital or at one of the other local Practices. PLease see the link at the bottom of the home page for more information.

You can also book phlebotomy appointments online



Telephone Access

To speak to a doctor,please telephone during the morning before midday. If the doctor is unavailable you may be asked to call back, or the doctor will contact you. At other times a message will be taken and the doctor will call you back. To speak to a practice nurse a message will be left for the nurse to contact you within the next 24-48 hours.


Routine Appointments are now available outside of our usual opening times

We are pleased to announce that we are now able to offer additional routine appointments with a GP or Practice Nurse in the evenings, at weekends and on bank holidays at Eastleigh Southern Parishes (ESP) Hub. We have also recently introduced a Muskoskeletal (MSK) Specialist to see to any possible physiotherapy problems.

We are working together with the 5 local practices (Blackthorn Health Centre, Bursledon Surgery, Hedge End Medical Centre, St Lukes & Botley Surgery and Bursledon Surgery) under the umbrella of Eastleigh Southern Parishes (ESP) Network Ltd., funded through West Hampshire Clinical Commissioning Group (CCG) to offer Extended Access appointments to allow patients who find it hard to access their GP during core hours.

 The service is by appointment only and can only be booked directly through your GP practice.

 Currently the appointments are from 6.30pm Monday to Friday, and from 8am on weekends and Bank Holidays.

 All the appointments are provided at Botley Surgery, Mortimer Road, Botley. SO32 2UG


If your Doctor or Nurse is Running Late

This can be for several reasons:

  • An unexpected emergency may have occurred
  • A patient may require more time than has been allocated
  • Equipment may malfunction
  • A consultation may be interrupted by other staff needing urgent advice
  • Patients may arrive late so increasing time pressures

Sometimes, patients just need a bit of extra time to talk things through.

We know delays can be frustrating and we do our best to run on time.

We will keep you informed of any delays so please be patient.


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