How to Make and Cancel an Appointment


Consult online with West End Surgery doctors. 
As well as medical advice, you can use eConsult for:

| Fit notes  |  GP letters  |  Medical reports  |  Medication reviews  |  Test results |

It may not be necessary for you to attend for an appointment.  You can submit an e-consultation via the link on the home page.  You can submit details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted.   

We will ask that you contact the surgery on the day you need to see a Doctor or Nurse Practitioner and we will endeavour to give you an appointment time to either be seen, or talk to a Doctor or Nurse Practitioner on the phone.




Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



Morning Surgery (to see a doctor)

We offer ‘on the morning’ appointments and you are now able to book appointments 24-48 hours in advance, but these are limited.

Please contact the surgery on the morning, as soon as possible after 08:00am and you will be offered an appointment with one of the doctors on duty.  We try to ensure you see the doctor of your choice.  Please note that Dr Rodrigues and Dr Smallwood work part time.


Surgery Hours by Appointment

Appointments can be made in advance by telephone or in person.

  • Dr Olivia Rodrigues (part time)
    Monday, Tuesday, Wednesday, Friday
  • Dr Susan Smallwood (part time)
    Monday, Wednesday, Thursday, Friday
  • Dr Emma Hilton (part time)
    Monday, Tuesday, Thursday, Friday (on rota)
  • Dr Emily Lee (part time)
    Tuesday, Wednesday, Thursday, Friday
  • Dr Hina Bokhiria (part time- covering Dr Fernandes maternity leave)
    Wednesday, Thursday, Friday

Practice Nurses

A practice nurse is available at the surgery and she can be seen either by appointment or ‘open’ surgery. To be seen in the 'open' surgery please telephone at 8a.m. to book an appointment for that morning or telephone at 2p.m. to book an appointment for that afternoon. The practice nurses deal with all minor ailments and injuries and can give advice that does not require a doctor. She is also available for ear syringing, family planning, advice for contraception, smear, etc.

  • Open Surgery
    08:00 – 11:00 Monday – Friday.
    14:00 – 17:30 Monday – Friday.
  • By Appointment
    08:15 – 11:00 Monday – Friday.
    13:00 – 17:20 Monday, Tuesday, Wednesday, Thursday.
    14:00 – 17:20 Thursday & Friday.

Blood Tests

A phlebotomist is available at the surgery on Mondays, Tuesdays, Wednesdays, Thursdays  from 08:00 – 15:00pm and Fridays 08.00 - 12:00pm for blood tests, by appointment. There is a walk-in clinic starting at 8am on Tuesday mornings. You can also now have your blood test at Southampton a General Hospital or at one of the other local Practices. PLease see the link at the bottom of the home page for more information.



Telephone Access

To speak to a doctor,please telephone during the morning before midday. If the doctor is unavailable you may be asked to call back, or the doctor will contact you. At other times a message will be taken and the doctor will call you back. To speak to a practice nurse a message will be left for the nurse to contact you within the next 24-48 hours.


Routine Appointments are now available outside of our usual opening times

We are pleased to announce that we are now able to offer additional routine appointments with a GP or Practice Nurse in the evenings, at weekends and on bank holidays at Eastleigh Southern Parishes (ESP) Hub. We have also recently introduced a Muskoskeletal (MSK) Specialist to see to any possible physiotherapy problems.

We are working together with the 5 local practices (Blackthorn Health Centre, Bursledon Surgery, Hedge End Medical Centre, St Lukes & Botley Surgery and Bursledon Surgery) under the umbrella of Eastleigh Southern Parishes (ESP) Network Ltd., funded through West Hampshire Clinical Commissioning Group (CCG) to offer Extended Access appointments to allow patients who find it hard to access their GP during core hours.

 The service is by appointment only and can only be booked directly through your GP practice.

 Currently the appointments are between 6.30pm and 8.30pm Monday to Friday, between 9am and 5pm on Saturdays, and between 9am and 1pm on Sundays and Bank Holidays.

 All the appointments are provided at Hedge End Medical Centre, 24-28 Lower Northam Road, Hedge End, Southampton, SO30 4FQ


If your Doctor or Nurse is Running Late

This can be for several reasons:

  • An unexpected emergency may have occurred
  • A patient may require more time than has been allocated
  • Equipment may malfunction
  • A consultation may be interrupted by other staff needing urgent advice
  • Patients may arrive late so increasing time pressures

Sometimes, patients just need a bit of extra time to talk things through.

We know delays can be frustrating and we do our best to run on time.

We will keep you informed of any delays so please be patient.