updated at 11:18am on 02/04/2019

by Hannah Ross gave West End Surgery a rating of 5 stars

Reception staff

I phoned today trying to book a smear test. The lovely lady on reception tried her best to accommodate me, was very polite and managed to fit me in on the date i could do eventually.
She went out of her way to fill me in on other health agencies close by to me that might be able to provide the service and phoned me back with the informationbefore before being abe to offer me an appointment at the surgery due to cancellation. Very pleased with the service I received today. Lovely reception staff.

Visited in July 2018, Posted on 31 July 2018

by Anonymous gave West End Surgery a rating of 5 stars

Excellent GP service

My family have been with the surgery for over 20 years and have always found the staff very pleasant and efficient. I see people criticising the reception staff, but I have always found them polite and helpful.
Sometimes I cannot get a same day appointment and may have to call back a few times, but generally I have always got to see a doctor, even if it's not my usual one.
I have never felt rushed and feel that the doctors and nurses spend time listening to me.
The only criticism I would have (and I believe this is a bug bear for all GP surgeries) is that I wish they offered a late night or Saturday morning surgery for working people.

Visited in June 2018, Posted on 03 July 2018